Onlyspins Casino Privacy Policy

At Onlyspins Casino, we are deeply committed to protecting the personal data and privacy of every player who visits our platform. This comprehensive Onlyspins Casino privacy policy outlines how we collect, use, store, and safeguard your personal information in full compliance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and, where applicable, the European General Data Protection Regulation (GDPR). By using casinosonlyspinsau.com, you acknowledge and agree to the practices described in this document. We encourage all players to read this policy carefully to understand their rights and our obligations regarding data protection and information security.

Who We Are: Data Controller Identity

Onlyspins Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the entity responsible for collecting and processing your user data, we act as the data controller under applicable privacy legislation. If you have any questions about the Onlyspins Casino privacy policy or our data processing practices, you can contact our Data Protection Officer at: [email protected]. We take all privacy enquiries seriously and aim to respond within 30 days.

Personal Data We Collect

As part of our commitment to responsible data collection and transparency, Onlyspins Casino gathers various categories of personal data to provide you with a secure, personalised, and enjoyable gaming experience. The types of personal information we collect include:

Identification and Contact Information

• Full name, date of birth, nationality, and country of residence
• Email address, telephone number, and residential address
• Copies of government-issued identification documents for KYC (Know Your Customer) verification
• Proof of address documents such as utility bills or bank statements

Financial Information

• Payment method details including credit/debit card numbers (partially masked), e-wallet identifiers, and bank account references
• Transaction history including deposits, withdrawals, and bonus usage
• Source of funds documentation where required for AML compliance

Gaming Activity Data

• Game preferences, session duration, wagering history, and win/loss records
• Bonus and promotional activity including free spin usage and loyalty programme progress
• Responsible gambling settings, including deposit limits, bet limits, and self-exclusion requests

Technical and Device Data

• IP address, browser type, operating system, and device identifiers
• Login timestamps, session data, and access logs
• Geolocation data (country-level) to verify eligibility

Communication Data

• Records of correspondence with our customer support team via live chat or email
• Feedback, survey responses, and complaint records
• Marketing preferences and opt-in/opt-out records

Sensitive Personal Data

Onlyspins Casino may, in limited circumstances, collect sensitive personal data such as information related to problem gambling or health conditions disclosed voluntarily in the context of responsible gambling support. This data is handled with the highest level of confidentiality and is never used for marketing purposes.

Data from Third Parties

We may receive personal information from third-party sources including payment processors, identity verification services, fraud prevention agencies, and our gaming software providers. All such data is treated in accordance with this privacy policy.

How We Collect Your Data

At Onlyspins Casino, data collection occurs through a variety of methods designed to ensure accuracy and security:

• Registration forms: When you create an account, you voluntarily provide identification and contact details.
• KYC verification: Document uploads submitted for identity and address verification purposes.
• Transactional data: Automatically captured when you make deposits or request withdrawals.
• Cookies and tracking technologies: Used to collect technical and behavioural data as described in our cookie policy section below.
• Customer support interactions: Data shared when you contact our support team via live chat or email.
• Third-party integrations: Data received from payment gateways such as PayID, Visa, Mastercard, Skrill, Neteller, and cryptocurrency networks.

Purposes of Data Processing

The Onlyspins Casino data processing activities are conducted for specific, legitimate purposes. We process your personal data for the following reasons:

Account Management and Service Provision

To create, maintain, and manage your player account, verify your identity, process deposits and withdrawals, and deliver the gaming services you have requested. This is necessary for the performance of our contract with you.

Legal Compliance: KYC and AML Obligations

Onlyspins Casino is required by law to conduct Know Your Customer (KYC) checks and comply with Anti-Money Laundering (AML) regulations. Data processing for these purposes is a legal obligation and ensures the integrity of our platform and the protection of the wider financial system.

Security and Fraud Prevention

We process user data to detect, investigate, and prevent fraudulent activity, unauthorised access, and other security threats. Our information security team monitors account activity using advanced systems to protect both you and our platform.

Responsible Gambling

Your personal information and gaming data are used to monitor for signs of problem gambling and to implement the responsible gambling tools you have selected, including deposit limits, loss limits, session limits, cooling-off periods, and self-exclusion options.

Communication and Customer Support

We use your contact details to respond to support enquiries, send important account notifications, and, with your consent, deliver promotional communications about Onlyspins Casino bonuses and offers. You may withdraw your consent to marketing communications at any time.

Service Improvement and Analytics

Aggregated and anonymised user data helps us analyse platform performance, improve the gaming experience, and develop new features. This processing is carried out in our legitimate business interests.

Cookies and Cookie Policy

The Onlyspins Casino cookie policy explains how we use cookies and similar tracking technologies on our website. Cookies are small text files stored on your device that help us recognise you and enhance your experience. We use the following categories of cookies:

Essential Cookies

These cookies are strictly necessary for the website to function correctly. They enable core features such as login sessions, account security, and the shopping basket for depositing funds. You cannot opt out of essential cookies as they are required for the site to operate.

Analytical Cookies

Analytical cookies allow us to understand how players use the site by collecting information on page visits, session duration, and navigation patterns. This data helps us improve the platform and is collected using tools such as Google Analytics. The data is aggregated and does not personally identify you.

Functional Cookies

Functional cookies remember your preferences such as language selection, preferred currency, and game settings, providing a more personalised experience on Onlyspins Casino.

Marketing Cookies

With your consent, we use marketing cookies to deliver targeted advertisements and promotional content relevant to your interests. These may be set by third-party advertising partners and allow them to track your online activity across different websites.

You can manage your cookie preferences at any time through your browser settings or by using our cookie consent manager on the website. Please note that disabling certain cookies may affect your experience on the platform.

Sharing Your Data with Third Parties

Onlyspins Casino does not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

All third-party service providers are contractually bound to protect your personal data and may only use it for the specific purposes outlined above. We conduct due diligence to ensure they maintain appropriate data security standards.

International Data Transfers

Onlyspins Casino operates internationally, and your personal data may be transferred to, stored, or processed in countries outside of Australia, including in the European Economic Area and other jurisdictions where our service providers are based. When transferring data internationally, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by relevant data protection authorities, to protect your personal information to the standard required by the Australian Privacy Principles and GDPR.

Data Security Measures

Protecting your personal data is one of our highest priorities at Onlyspins Casino. We implement robust technical and organisational data security measures to safeguard your information against unauthorised access, loss, or disclosure. Our information security infrastructure includes:

• 256-bit SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL technology, ensuring complete confidentiality during transmission.
• Firewalls and intrusion detection systems: Advanced network security systems monitor and block suspicious activity in real time.
• Data encryption at rest: Sensitive personal data stored on our servers is encrypted to prevent unauthorised access even in the event of a physical breach.
• Access controls: Only authorised personnel with a legitimate business need can access your personal information, and all access is logged and audited.
• Regular security audits: Our systems undergo periodic penetration testing and security reviews to identify and address vulnerabilities.
• RNG certification: Our random number generators are independently certified to ensure fair play and the integrity of all gaming outcomes.

While we take all reasonable precautions to protect your user data, no internet transmission is completely secure. We encourage you to use a strong, unique password for your Onlyspins Casino account and to notify us immediately if you suspect any unauthorised access.

Data Retention Periods

Onlyspins Casino data storage practices are designed to retain your information only for as long as necessary to fulfil the purposes described in this policy or as required by law. The following retention periods apply:

• Account data: Retained for the duration of your account and for up to 7 years after account closure, as required by AML and tax legislation.
• Transaction records: Retained for a minimum of 5 years in accordance with financial regulations.
• KYC documents: Retained for 5–7 years following account closure or last transaction to comply with anti-money laundering laws.
• Communication records: Customer support interactions are retained for up to 3 years.
• Marketing preferences: Retained until you withdraw consent or close your account.
• Cookie data: Session cookies are deleted when you close your browser; persistent cookies expire according to their set duration (typically 1–24 months).

After the applicable retention period, your personal data is securely deleted or anonymised so it can no longer be associated with you.

Your Privacy Rights

As an Australian player, you have a number of important privacy rights under the Australian Privacy Act 1988 and the Australian Privacy Principles. Where GDPR applies, you may also have additional rights. Onlyspins Casino respects and upholds the following privacy rights:

Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this information within 30 days of receiving a verified request.

Right to Correction

If any of your personal information is inaccurate or incomplete, you have the right to request that we correct it. You can update many details directly in your account settings or contact our support team.

Right to Deletion

In certain circumstances, you have the right to request the deletion of your personal data. Please note that we may be required to retain certain data to comply with legal obligations such as AML regulations, which may override your deletion request.

Right to Restriction of Processing

You may request that we restrict the data processing of your information in specific situations, such as when you contest the accuracy of the data or object to its use.

Right to Data Portability

Where technically feasible and legally permitted, you have the right to receive your personal data in a structured, machine-readable format and to transfer it to another data controller.

Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, subject to applicable law.

Right to Withdraw Consent

Where Onlyspins Casino relies on your consent as the legal basis for data processing, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. This includes consent to receive marketing communications.

To exercise any of your privacy rights, please contact our Data Protection Officer at: [email protected]. We will verify your identity before processing your request and respond within 30 days.

Supervisory Authority: OAIC

If you believe that Onlyspins Casino has not handled your personal data in accordance with applicable privacy legislation, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the national supervisory authority for data protection matters in Australia. The OAIC can be contacted at:

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

We encourage you to contact us first so we can attempt to resolve any concerns directly before escalating to the OAIC.

Updates to This Privacy Policy

Onlyspins Casino reserves the right to update this privacy policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to the Onlyspins Casino privacy policy, we will notify you by email or by displaying a prominent notice on our website. The date of the most recent revision will always be indicated at the top of this page. We recommend reviewing this policy periodically to stay informed about how we protect your personal data.

Contact Us

If you have any questions, concerns, or requests relating to this privacy policy, our data protection practices, or your privacy rights, please do not hesitate to reach out to the Onlyspins Casino team:

• Email (Privacy): [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via our website

Our Data Protection Officer and customer support team are committed to addressing your privacy concerns promptly and transparently, ensuring that the highest standards of data security and confidentiality are maintained at all times.

Frequently Asked Questions

What personal data does Onlyspins Casino collect?

Onlyspins Casino collects identification, contact, financial, gaming activity, technical, and communication data as detailed in this privacy policy. Data collection occurs through registration, transactions, cookies, and third-party sources.

How does Onlyspins Casino protect my personal information?

We use 256-bit SSL encryption, firewalls, access controls, and regular security audits to ensure your personal information is safeguarded. Our data security measures meet the highest industry standards for online casinos.

Can I request deletion of my personal data?

Yes. You can exercise your right to deletion by contacting [email protected]. Please note that some data storage is required by law and may not be deleted upon request.

What is the Onlyspins Casino cookie policy?

The Onlyspins Casino cookie policy governs the use of essential, analytical, functional, and marketing cookies on our platform. You can manage your cookie preferences through your browser settings or our cookie consent tool.

How do I contact the Onlyspins Casino Data Protection Officer?

You can reach our Data Protection Officer by emailing [email protected]. We aim to respond to all privacy enquiries within 30 days in accordance with our obligations under Australian data protection law.